In this situation, they contacted
ACMA’s Networking Team.
Our team conducted a thorough site survey and also created a heat map using our specialized Wi-Fi heat-mapping equipment. Multiple conflicts were identified by our team in the configuration of the access points (APs), as well as in the configuration of the Wi-Fi controller.
Based on these findings, our Network Team worked day and night to reconfigure most of the Wi-Fi equipment, and the entire network was stabilized within just 2 weeks, without adding any additional devices.
Subsequently, ACMA deployed 3 full-time on-site resources to manage the Wi-Fi on a daily basis. Our Network Team also monitors and manages the entire Wi-Fi network remotely through our global NOC.
This not only ensures smooth functioning but also provides real-time alerts, along with weekly and monthly reports on the overall health of the Wi-Fi network. In addition, our dedicated Service Account Manager meets the client every month for a Monthly Review, while our Service Delivery Head meets them every quarter to discuss the Quarterly Business Review (QBR) and a Service Improvement Plan (SIP).
ACMA has a team of more than 800 professionals and is present at multiple locations across India and the Middle East. We also provide remote monitoring and remediation support globally through our Network Operations Centre (NOC).
