ACMA Infrastructure Management Services

Acma Infrastructure Management Services

Annual Maintaince Contract ( AMC )

We provide AMC services to organisations in both Comprehensive & Non-Comprehensive format. Our engineers are well-equipped & trained to understand a business organisation’s IT support requirement. Our goal is to attain 100% customer satisfaction via our support & services.

We strive to achieve this by focusing exclusively & individually on each project & building a healthy relationship with our customers. Our highly skilled & certified technicians can install & maintain your IT infrastructure .

AMC support services (Comprehensive & Non-Comprehensive) includes the following :

Desktops
Laptops
Servers & Storage
Printers
Active Components
Passive Components
Data Center Comprehensive AMC Support

BENEFITS OF ON BOARDING ACMA AS YOUR AMC PARTNER

Facility Management Services ( FMS )

Acma’s IT Facility Management Service are designed to cater to the diverse requirements of organizations for efficient monitoring & management of infrastructure including operating systems, servers, networks, storage etc. On the whole, we optimize your IT infrastructure, maintain its service continuity, reduce your safety risks & address staffing issues; therefore, helping you to manage & control your infrastructure costs effectively.

Acma Engineers with their sound technical expertise, ensure smooth planning & working of the project, where in our consultants are deployed along with the customer’s team for successful initialization & completion of your network.

Acma focuses on three prime components i.e. People, Process & Technology for delivering IT-IMS Services. We conduct inclusive service portfolio for IT Infrastructure Management Services (IT-IMS). As IT Services are considered to facilitate the core business for any organization, Acma’s services are designed to provide the following:

Ensure better Availability & Reliability of IT Infrastructure.
Ensure Optimized Performance of IT Infrastructure.
Ensure Increased End-User Satisfaction.
Ensure Adoption & Adherence of Industry Best Practices.
We focus on providing the best IT Infrastructure Management Services.

BENEFITS OF ON BOARDING ACMA AS YOUR FMS PARTNER

IT Manged Services

Acma supports you with a broad selection of managed services that are optimised to fit your needs & wishes. Our Managed Services range from ‘out-tasking’ of maintenance or incidents to a full outsourcing solution, where Acma takes operational responsibility for your ICT environment & every level in between.

As an IT partner we offer custom made solutions, which benefit our client’s needs. We offer end to end Infrastructural Managed Services (IMS), enabling enterprises to attain cost effectiveness with minimum completion time. The various levels of our service offerings:

Helpdesk Management Services
Desktop Management Services
Server Management Services
Storage & Backup Management Services
Security Management Services
Data Center Management Services
FMS Support Services.

Our key areas of expertise include networking, cybersecurity, data center & cloud.

Acma's IT managed Services

Here’s what you gain when you on-board ACMA Managed Service

Managed Network Services

Acma has an extensive Network Operations Center (NOC) where qualified engineers monitor large & complex company networks. The NOC uses various systems to manage networks remotely & extremely securely. Our solution differentiates itself by working with specialized customer teams & offering various levels of collaboration. Varying from 24×7 security service (monitoring) & various forms of hybrid management (shared management responsibilities with clear collaboration agreements) to complete outsourcing of the entire management of your network. These ’24×7′ customer teams are all Networking Professional Certified.

Pay-per-use

IT as a service not only makes your costs more predictable but also means you don’t pay for resources you don’t use yet. In addition, from our Managed Services approach, we can monitor what the ideal situation is for you & whether this will change for you over a certain period.

Managed Security Services

You cannot protect yourself 100% against attacks. But you can always be 100% prepared. As someone responsible for the security of your company’s information & data, you need to protect your organization against criminal & state actors, as well as tens of new vulnerabilities detected every single day. To address this, Acma operates a state-of-the-art managed detection & response service – which gives you the capabilities previously available only with high end Security Operations Centers: broad & advanced detection capability, coupled with low deployment complexity & a cost-effective OPEX subscription model.

Managed Cloud Services

Acma has been providing Managed Services to our customers for over ten years. In the field of cloud, we offer an extensive menu of management services for both our Cloud Services & the components that are located in your local data center. Because Acma offers Managed Services in the areas of Cloud, Cyber Security, Networking & Collaboration, you have a Single Point of Contact when it comes to the continuity & security of your IT infrastructure.

Managed Datacenter & Cloud Services

Specialist for your data center & multi-cloud transition, Acma has extensive knowledge & experience in designing & implementing Compute, Storage, CI/HCI, Virtualization & Networking for your local data center with integrated Security & ADC solutions. The functional requirements are essential to arrive at a future-proof design. More & more often, ‘the road’ to multi-cloud is an integral part of this. We can link your data center to the cloud via various technologies. We can also indicate per workload whether it is wise to run it locally, in our Acma Cloud, or another (public) cloud.

Iaas, Paas & Saas

Acma has its own Cloud platform , which forms the basis for our (managed) IaaS, PaaS and SaaS services. This includes VDI/VSI & Data Management, including Backup-as-a-Service & Archiving-as-a-Service solutions. Our platform is based on a multicloud architecture that allows your workload to ‘move’ between your own data center, Acma’s Cloud platform & public or non-public providers, such as Microsoft Azure and AWS.

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